FAQs
Find answers to common questions about replacing your child's School Smart Card and using the Parents Gateway app.
Last updated 5 August 2026
FAQs
This FAQ page has the answers to some of the commonly asked questions.
Loss of School Smart Card (SSC)
If my child lost her School Smart Card, how do I replace for a new one?
You may either proceed to the TransitLink Office or go online to make the replacement. Please click here (opens in new tab) to find out more.
Parents Gateway (PG)
I have some questions regarding Parents Gateway, where can I find out more?
If you have any queries about PG such as login or application features, you may click here (opens in new tab) to find out more.